Refund & Cancellation Policy

This Refund & Cancellation Policy applies to tutor subscription payments made on TutorGali via Razorpay.

1. No Refunds After Activation

Once a subscription payment is successfully completed and the subscription is activated on your tutor account, the payment is non-refundable. This is because subscription benefits (such as visibility to students and access to booking features) are granted immediately upon successful payment.

2. Failed or Duplicate Payments

If a payment is deducted from your account but your subscription was not activated due to a technical error, or if you were charged more than once for the same subscription, contact us with your payment details and we will investigate and process a refund for the erroneous charge.

3. Cancellation

Subscriptions are valid for the duration purchased (e.g. 1, 3, or 6 months) and do not auto-renew. You may simply choose not to renew after the subscription period ends. There is no mid-cycle cancellation refund, as stated above.

4. How to Request a Refund (for eligible cases)

Email us at tutorgalisupport@gmail.com with your registered email/mobile number, the payment/order ID, and a description of the issue. We aim to respond within 3–5 business days.

5. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. Any changes will be posted on this page.